1. Nature of the Service
Each song is created specifically for an individual using their unique stories, memories, preferences, and creative input. As a personalised digital product, every output is unique.
2. Revisions & Regeneration
Where an output contains minor inaccuracies or does not fully reflect the user's expectations, regeneration, refinement, or editing options are the primary method for resolving concerns.
3. Refund Eligibility
Refunds may be considered in limited cases, including:
- The service cannot be delivered.
- A technical failure prevents the creation or delivery of the purchased content.
- The output does not meet basic functional requirements.
4. Non-Refundable Circumstances
Refunds will not normally be provided where dissatisfaction relates solely to personal taste, creative preference, musical style, lyrical interpretation, or other subjective factors.
5. Alternative Resolutions
Where appropriate, alternative solutions may be offered, including:
- Song regeneration.
- Additional credits.
- Enhanced refinement or support.
We aim to balance fairness to our customers with the personalised nature of the content we create.